Shipping policy

Last updated: [September 2nd, 2026]

Thank you for shopping with CARLOTA SOTO. We carefully prepare and package every order to ensure your items arrive safely.

Processing Times

All orders are processed within 1-3 business days after your order is placed.

Please note that orders placed during launches, holidays, or limited-edition releases may require additional processing time. You will receive a confirmation email once your order has been shipped.

Shipping

We currently ship to Canada and the United States.

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking information to become active.

International Orders & Customs

International customers are responsible for any customs duties, import taxes, or additional fees that may be imposed by their country.

CARLOTA SOTO is not responsible for delays caused by customs.

Incorrect or Incomplete Addresses

Please make sure that your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping fees may apply to resend the order.

Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the shipping carrier, CARLOTA SOTO is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us at carlota.sotomack@gmail.com within 2 days of delivery and include your order number and photographs of the damaged packaging and item.

Questions

If you have any questions regarding your order or shipping, please contact us at carlota.sotomack@gmail.com.